Is it a real person or AI?

Both. A live ORLA receptionist answers in business hours; the AI receptionist covers after-hours and overflow so no call is missed.

Do the receptionists answer in my firm's name?

Yes. Callers only ever hear your firm — the service is fully white-labelled to your brand.

Where do messages go?

Straight into your ORLA CRM against your firm, so your team sees them immediately.

Services › Front office › Live receptionist

◆ Live receptionist

A real person on the phone — in your firm's name.

Prefer a human voice? A live ORLA agent answers your calls in business hours as your firm, books consultations, sends the secure pay link and drops messages straight into your CRM — with the 24/7 AI covering after-hours and overflow so nothing is ever missed.

Book a demo → 📞 Call 0468 184 489

How it works

A managed front desk, backed by AI so there's no voicemail, ever.

A live agent answers

During business hours a trained ORLA receptionist answers as your firm and helps the caller.

They book & confirm

The agent books the consultation, sends the secure payment link and confirms the appointment.

AI covers the rest

After hours and during overflow the AI receptionist steps in, so every call is answered.

What you get

The reception of a big firm, on a small-firm budget.

✓

Human, in business hoursA real person answering warmly in your firm's name.

✓

AI-backedNothing goes to voicemail — the AI covers nights and overflow.

✓

Messages into your CRMEvery message and caller logged against your firm.

✓

Books & takes paymentConsultations booked and secured with a pay link.

✓

Call recordings & QACalls are recorded and quality-scored so standards stay high.

✓

Your brand onlyCallers hear your firm; ORLA stays in the background.

Why it matters

Some clients still want a human — give them one without hiring one.

◆

A warmer first impression

A friendly person answering builds trust from the first ring.

◆

No wages or sick days

A full reception service without the cost and hassle of employing one.

◆

Never a voicemail

AI overflow means every call is answered, even at the busiest times.