Services › Front office › Reception & phone
◆ Reception & phone
A 24/7 AI receptionist answers your calls in your firm's name, books consultations and transfers the ones that matter — with live human reception, call recording, AI call reviews and SMS all on your own number. It's the whole phone front office, not a softphone bolted onto separate software.
Every call answered, captured and actioned — in your brand.
On your own number, a natural AI receptionist answers 24/7 in your firm's name — or a live ORLA receptionist in business hours.
The AI understands what the caller needs, books a paid consult, takes a message, or transfers to the right lawyer with a whisper.
Every call is recorded, transcribed and captured as a lead in your CRM, with AI call reviews flagging follow-ups.
A complete phone front office, built in — no separate phone bill.
A missed call is a lost client — and small firms miss them in court, in meetings and after hours.
The AI answers when your team can't — 24/7, in your firm's name.
Reception, AI and your number are bundled — not a per-seat add-on you bolt on.
Callers hear your firm; the call, the booking and the matter are all in one place.
Where the ORLA phone front office fits against a legal softphone and a generic automation tool.
| ORLA | VXT | Availo | |
|---|---|---|---|
| 24/7 AI receptionist that answers & books | ✓ | — | text-back only |
| Live human reception (your brand) | ✓ | — | — |
| Your own number, fully white-labelled | ✓ | ✓ | varies |
| Call recording + AI call reviews | ✓ | recording | — |
| Two-way SMS + translation | ✓ | SMS | SMS |
| Built into a law-firm CRM & matters | ✓ | integrates | — |
| Books paid consults on the call | ✓ | — | — |
| Whole front office (website, billing, marketplace) | ✓ | — | — |
| Built for regulated legal practice | ✓ | ✓ | — |
| One flat price, no per-seat phone bill | ✓ | per seat | monthly + setup |
VXT is a legal softphone you bolt onto practice management — a human still has to pick up. Availo is a generic automation tool (missed-call text-back), not built for law firms. ORLA answers for you, in your brand, inside the system that runs your whole firm.
Book a demo and hear the AI receptionist answer a call in your firm's name.
