How fast does ORLA call a new enquiry back?

During business hours, about two minutes after someone submits an enquiry on your website. They get an instant acknowledgement text first, then the AI receptionist rings them back — long enough to feel considered, fast enough to catch them while they are still interested.

What happens after hours?

Outside business hours the enquirer still gets the instant text straight away, and the callback is placed first thing in the calling window the next morning. We never call in the middle of the night.

What does the AI do on the call?

It greets them by name, understands their matter, confirms their number, books a consultation at a time that suits, and texts a secure pay link — staying within general information and never giving legal advice.

Does the client know it is an assistant?

Yes — it is a professional virtual assistant for your firm. It is warm and natural, confirms details, and hands off to a person when needed.

2-Minute AI Callback for law firms

Experience it yourself — right now

Don't take our word for it. Enter your own mobile and ORLA's AI will call you in about two minutes — exactly the call your client would get after enquiring on your site. This is a live demo.

I confirm this is my own mobile and I'm happy to receive a demo text and call from ORLA.

One demo per number per hour. We only ever call the number you enter.

How the 2-minute callback works

One enquiry sets the whole thing in motion — no one at the firm lifts a finger.

They enquire

A visitor fills in your website form — even with only a phone number. It lands in your ORLA inbox instantly.

They get a text — instantly

A friendly SMS goes out from your firm’s number acknowledging the enquiry, so the call is expected.

The AI calls — in ~2 minutes

The AI receptionist rings them back, understands the matter, books a consult and texts a secure pay link.

Why two minutes changes everything

Speed is the single biggest lever in turning an enquiry into a client.

~2 min

ORLA calls the enquirer back — while they’re still on your site.

Hours

How long a typical firm takes to reply — by then, they’ve called someone else.

Enquiries contacted within a few minutes are far more likely to connect and convert — the odds fall away sharply after that. ORLA closes that window automatically, every time.

Here’s how a callback sounds

A representative ORLA callback — enquiry to booked-and-paid in about two minutes.

Hi, it’s the firm calling about the enquiry you just submitted regarding conveyancing — is now a good time?

Yes, that’s fine.

Great — are you buying, selling, or something else?

Buying, in Reservoir.

Congratulations. I can book you a 30-minute online consult with one of our lawyers, $180 fixed. What day suits?

Monday at 2pm.

Booked for Monday at 2pm — I’ve texted you a secure link to confirm and pay. Anything else I can help with?

That’s all — thank you!

ORLA vs the usual

What happens to a new website enquiry, at most firms versus on ORLA.

When a new enquiry comes in	Typical firm	ORLA
Time to first contact	Hours — or next day	~2 minutes
Instant acknowledgement text	—	✓
Actually phones the enquirer	If someone’s free	✓ every time
Books the consultation	—	✓
Takes payment (pay link)	—	✓
After hours	Voicemail	Instant text + morning call
Staff effort	Manual chase	None — automatic

What’s included

Part of the ORLA front office — nothing extra to wire up.

✓

Instant acknowledgement SMSFrom your firm’s own number, the second they enquire.

✓

~2-minute AI callbackA deliberate, human-feeling gap — not an eerie instant robocall.

✓

Books consultationsAt a time that suits, straight into your diary.

✓

Takes paymentTexts a secure pay link and confirms once paid.

✓

Business-hours awareCalls only in sensible hours; instant text any time.

✓

On by a single switchTurn it on per firm — no new hardware or numbers.

A new enquiry? We call them back in 2 minutes.