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Services › Front office › Managed front office

◆ Your managed front office

We run your front office. You run the law.

ORLA answers your phone around the clock, calls new enquiries back in two minutes, makes sure nothing is missed, captures the billable time you would otherwise lose, and emails you the proof every month — all on your own brand and number.

Book a demo →How we compare to LEAP & Smokeball

How it works

One enquiry, one call, one client — handled end to end, with nobody at the firm lifting a finger.

1

We answer & capture

A 24/7 AI receptionist (and optional live team) answers on your number, books consults and files every call, text and email onto the matter.

2

We chase & convert

New website enquiries get an instant text and a two-minute callback; anything urgent that is unopened escalates to us so it is never missed.

3

We report back

We draft your billable time and email you a plain-English monthly report of everything we did — so you always see the value.

Everything we run for you

The whole front office, on your brand — not a tool you have to operate.

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24/7 AI receptionistAnswers your calls, books consults and transfers urgent matters — on your own number. See how →
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2-minute callbackNew enquiries texted instantly and called back in about two minutes. See how →
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Live reception + call QAAn optional human team, with every call quality-scored by AI. See how →
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Nothing-missed safety netUnopened urgent bookings and enquiries escalate to ORLA so they are never dropped.
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AutoTime billable captureTime drafted from your calls, emails, meetings and documents to review. See how →
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Client portalClients see their progress and stop chasing you. See how →
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Done-for-you monthly reportWe email you the proof of the work every month — no logging in.
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Managed website + SEOA website we build, host and grow so clients find you. See how →

Why firms run their front office on ORLA

The practice-management incumbents leave all of this to you.

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Never miss a client

Every call answered, every enquiry called back, everything urgent escalated.

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Bill more of your time

AutoTime surfaces the hours that quietly slip away — one firm recovered 13 in a month.

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Proof, not just a fee

A monthly report that shows the work — the answer to “what am I paying for?”

Common questions

What a managed front office actually means.

What is a legal front office?It is everything that happens before and around the legal work: answering the phone, capturing enquiries, calling new leads back, booking consultations, chasing nothing, recording billable time and keeping clients updated. ORLA runs all of it for your firm so your lawyers can focus on the law.
How does ORLA answer my calls?A 24/7 AI receptionist answers on your firm's own number — it greets callers, understands the matter, books consultations, and can transfer or take a message. You can also add a live human reception team, with every call quality-scored by AI.
What is the two-minute callback?When someone enquires on your website, ORLA texts them instantly and the AI receptionist calls them back within about two minutes during business hours to book a consultation and send a pay link — before a competitor even opens their inbox.
Does ORLA capture billable time automatically?Yes. ORLA AutoTime drafts billable time from your calls, emails, meetings and documents, ready for a fee-earner to review and confirm — surfacing hours that are easy to forget to record.
How do I know the work is being done?ORLA emails you a done-for-you report every month — calls answered, enquiries captured, consults booked, after-hours calls caught and billable time drafted — so you can always see exactly what we did for your firm.

Let us run your front office.

Book a demo — hear the AI receptionist take a live call and see the monthly report we'd send your firm.

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